Delivery Policy

1st Version
Effective from August 10, 2023.

Mazô Maná Ltda (“Mazô”) offers deliveries throughout Brazil, through several logistics operators. Delivery time varies depending on the logistics operator chosen and the delivery zip code and country of delivery.

1. Delivery Time

Delivery time is estimated and may vary according to the region, country of delivery and the availability of logistics operators.

It is important to note that delivery times for international orders can vary significantly due to customs procedures and regulations specific to each country. Additionally, any applicable import duties or taxes will be the responsibility of the recipient and may be charged upon delivery or later depending on the laws of the destination country.

2. Shipping

Shipping costs are calculated according to weight, size and delivery zip code. The shipping cost is charged at the time of purchase and is indicated in the shopping cart.

3. Order Tracking

After payment confirmation, you will receive the order tracking code in your registration email. The tracking code can be used to track the delivery of the order on the logistics operator's website.

We also offer other ways to track the status of your order:

  • Check your order status online on our website.
  • Please contact our customer service by phone or email.
  • Receive updates via email or SMS on the status of your order.

4. Delivery Attempts

If the delivery attempt is unsuccessful, the carrier will make 2 additional attempts to deliver the package. The number of attempts and the time between attempts may vary depending on the carrier and destination. If all delivery attempts are unsuccessful, the package will be returned to Mazô and you will be contacted to arrange re-delivery or a refund. Additional shipping fees may apply for re-delivery.

5. Refusal of Delivery

You must refuse delivery of the order if the packaging is damaged or tampered with. Refusal of delivery must be made at the time of delivery, with the delivery person.

6. Exchanges, Returns and Refunds

If you have any problems with your purchase, including non-delivery within the estimated time frame, please contact us immediately. We offer return, exchange or refund options to ensure your satisfaction.

To request an exchange or return, log into your account and click the "Request Exchange or Return" button. You will need to provide certain information, including your order number, the product you want to exchange or return, and the reason for the exchange or return.

Our service team will be ready to assist you throughout the process, offering support and additional information. After receiving the information, we will analyze the case in accordance with the provisions of the Exchange and Return Policy .

Furthermore, we want to highlight some important points related to your rights as a consumer:

  • Right to repentance

In accordance with article 49 of the Consumer Protection Code, you have the right to request the return of purchases made online or outside the establishment within 7 calendar days after receiving the merchandise, upon presentation of the invoice. The product must be in perfect condition and must not have been used.

  • Product warranty

In accordance with article 26 of the Consumer Protection Code, Mazô offers a guarantee of 30 calendar days after receipt of the merchandise. If the product is defective during the warranty period, you can demand an exchange, money back or repair of the product.

7. Delivery Policy Updates

We may update this Delivery Policy as required to reflect market practices, logistical changes or current regulations.

8. Questions

For more information about the delivery policy, contact us via email at .